Product Description
(Recorded Webinar)
Presenter: Chris Collins, Author
Original Air Date: February 16, 2012
Program Length: 90 minutes
Warning! This is not your average, mild-mannered, service advisor training!
Even in the face of a struggling economy and intense competition from independent repair shops, some dealership service departments are enjoying record sales and profits. The key, as always, is the ability of service advisors to form quick connections with service customers. In this intensive 90-minute Webinar, your service advisors will get specific, usable tools that they can implement immediately. Chris Collins has developed a program based on results-proven systems and techniques designed to create instant results. Keep recording in your training library for use down the road!
You will learn:
Selling Service and Parts without Discounting
How to improve CSI Scores
Build hours-per-R.O. & Effective Labor Rate at the same time
