NJ CAR Exclusive Resources

Presenter: Patrick Cox, NJ CAR Director of Legal & Regulatory Affairs & Christine Andrews, The Mironov Group
Original Air Date: October 26, 2011

Webinar Description:

This 75 minute Webinar is a good refresher course for sales and finance managers, CFOs, bookkeepers, and title clerks. We will cover the perennial issues as well as the constant sales tax questions that keep coming up. Covered topics will include: The non-resident exemption, Exports, Calculating the sales tax on a lease, Rules governing the trade-in credit, Pre-trades, Trade-ins and leases, Charity raffles and more. We will cover Sales Tax from the basics to the more complicated issues associated with this topic. Our focus will be on the most common mistakes, and the most common problems that come up in audits. Learn More

Presenters: Rob Campbell & Christine Andrews, Mironov Sloan & Parzialle, LLC
Original Air Date: August 24, 2011

Webinar Description:

Today's fast paced dealership environment requires all dealership managers to track, complete and overcome a growing number of tasks and responsibilities. It is up to managers to take a leadership role and learn new tips and tricks to get things done with minimal staff.

Rob and Christine will explore the analytical tools and techniques to help you in routine and not-so-routine situations. They will help identify and address structural blockages to the work process in your office that will allow you to improve your operations and fine tune your skills in monitoring key areas of the dealership. Learn More

Presenter: Patrick Cox, NJ CAR Director of Legal & Regulatory Affairs
Original Air Date: August 16, 2011

Webinar Description:
Every minute of this 90-minute Webinar is packed with information, covering the gamut of employment law issues, with a focus on those issues of particular interest to the retail automotive industry. The topics addressed track the course of the employee-employer relationship, beginning with the rules governing hiring, interviewing, and advertising for employees, as well as the issues surrounding firing, discussing wrongful termination and at-will employment. Additional topics include discrimination and sexual harassment, the Americans with Disabilities Act, the Family and Medical Leave Act, and New Jersey’s Family Leave Act.

Finally, there is a detailed discussion of the recommended elements which should be included in a typical automotive retailers employment manual, including provisions regarding commissions, and draws, flat-rate pay for techs and the mandatory policy providing minimum wage for skilled techs, provisions regarding FMLA and FLA leave, vacation and other leave time, and the mandatory policies required under the Privacy Rule, Safeguards Rule and Red Flags Rule. Learn More

Presenter: Patrick Cox, NJ CAR Director of Legal & Regulatory Affairs
Original Air Date: July 19, 2011

Webinar Description:
This webinar addresses federal and State wage and hour law, with special emphasis on those laws which specifically apply to the retail automotive industry. Participants will obtain a better understanding of the fundamental principles governing minimum wage and overtime as well as a variety of other topics including: Recording hours worked, Record retention, Pay periods, Calculating base pay and overtime, Vacation and sick time, Allowable deductions from pay and much more. The five general exemptions from minimum wage and overtime will be reviewed, as well as specific exemptions for skilled technicians and sales personnel, and the exemption status of other retail automotive employees. Learn More

Presenter: Patrick Cox, NJ CAR Director of Legal & Regulatory Affairs
Original Air Date: July 18, 2011

Webinar Description:
Consumer Fraud Act and Lemon Law Compliance is more important than ever, since the rise of a new legal specialty, the “Lemon Lawyers,” who make it their business to advertise for disappointed car buyers and go after the dealerships. These private attorneys are to be feared more than the government regulators because they have a direct financial interest in dragging out any claims as trivial as a scratched bumper or a replaced window. There is no longer such a thing as a “harmless” mistake.

These predators make their living by exploiting the provisions of the Consumer Fraud Act that mandate an award of triple damage and attorneys fees whenever the court finds that a dealership has violated any applicable government regulation, no matter how trivial and even if it was an innocent mistake. It is not rare for a dealership to see a dispute over an undisclosed (indeed unknown) prior fender-bender affecting a $10,000 used car turn into $40,000 in legal fees and damages, all because of a missing form or an unsigned copy of a required document.

This Webinar will provide a quick rundown of the latest developments in New Jersey’s Consumer Fraud law, and the most common compliance mistakes that Lemon Lawyers have learned to look for and exploit. These include: prior use and damage disclosure; spot delivery issues; “etch” protection issues; the advertising regulations and internet advertising issues; used vehicle pricing and buyers guides. The Webinar will also touch on the latest class actions and how to avoid them. This is the information your sales and F&I departments need to know in order to avoid claims and lawsuits, presented in a concentrated, quick, 75-minute review. Learn More

Presenter: Patrick Cox, NJ CAR Director of Legal & Regulatory Affairs
Original Air Date: June 14, 2011

Webinar Description:
Consumer Fraud Act and Lemon Law Compliance is more important than ever, since the rise of a new legal specialty, the “Lemon Lawyers,” who make it their business to advertise for disappointed car buyers and go after the dealerships. These private attorneys are to be feared more than the government regulators because they have a direct financial interest in dragging out any claims as trivial as a scratched bumper or a replaced window. There is no longer such a thing as a “harmless” mistake.

These predators make their living by exploiting the provisions of the Consumer Fraud Act that mandate an award of triple damage and attorneys fees whenever the court finds that a dealership has violated any applicable government regulation, no matter how trivial and even if it was an innocent mistake. It is not rare for a dealership to see a dispute over an undisclosed (indeed unknown) prior fender-bender affecting a $10,000 used car turn into $40,000 in legal fees and damages, all because of a missing form or an unsigned copy of a required document.

This Webinar will provide a quick rundown of the latest developments in New Jersey’s Consumer Fraud law, and the most common compliance mistakes that Lemon Lawyers have learned to look for and exploit. These include: prior use and damage disclosure; spot delivery issues; “etch” protection issues; the advertising regulations and internet advertising issues; used vehicle pricing and buyers guides. The Webinar will also touch on the latest class actions and how to avoid them. This is the information your sales and F&I departments need to know in order to avoid claims and lawsuits, presented in a concentrated, quick, 75-minute review. Learn More

Presenter: Michael Roppo, Mironov, Sloan & Parziale
Original Air Date: May 25, 2011

Webinar Description:
With the automotive dealership service market becoming more and more customer driven, the offer of basic levels of service isn’t enough anymore. Learn how to have an “outside‐in” view from a customer’s perspective; and how to build and organize your Service Department’s best practices and operate in a customer‐driven way instead of a service provider‐driven way.

Topics Addressed:

♦ Service is back if you really want it!
♦ Business goes where it’s asked for, and it stays where it’s appreciated.
♦ The percentage points you need to know about.
♦ Managing the service selling process.
♦ Providing value to the customer and being profitable.
♦ Avoiding the expensive customer.
♦ Service selling strategies.
♦ Paying attention to the details.
♦ The 13 areas of value‐added service and their importance.
♦ Help customers make better decisions.
♦ Asking the right questions.
♦ Providing value; not discounting.
♦ Providing premium care.
♦ Best practices.
♦ The Results Factors. Learn More

Presenter: Patrick Cox, NJ CAR Director of Legal & Regulatory Affairs
Original Air Date: May 17, 2011

Webinar Description:
This Webinar is designed for busy automotive professionals who don’t have the time or patience to travel for hours to a long-winded lecture. This presentation gets straight to the point, running down the essentials of the new Risk-Based Pricing Rule and the Credit Score Disclosure Notice; the new Privacy Notice, and when and how to deliver these Notices; the current situation with Adverse Action Notices; recent Truth-in-Lending Act developments; a discussion of Internet compliance issues; and a review of recent Sales- and F&I-related class action claims. This is a concentrated presentation, with every minute packed with valuable information. NJ CAR’s Webinar Presentations are designed to present an alternative for the busiest members of your management team who just can’t spare a half-day away from the dealership.

Give this Webinar 90 minutes of your time and you’ll be up to speed on the following topics:

Risk-Based Pricing.
Privacy.
Adverse Action.
Internet Compliance.
Class Action News Learn More

Presenter: Gregory Deieso, Mustang Factory LLC
Original Air Date: May 11, 2011

Webinar Description:
The NJ CAR Academy is proud to offer a cost and time-efficient training opportunity that will allow participants to learn about “Reinventing Your BDC.” The 90-minute Webinar, which participants can conveniently access from their desktop, will focus on the implementation of a “Customer Relations Center” (CRC) that will zero in on the customer’s needs and wants in the purchase and servicing of their vehicle.

The Webinar will lay out the blueprint for a new CRC, the control center for the dealership’s sales and service departments. Participants will obtain a complete understanding of how to sell and service more vehicles profitably with higher customer retention and satisfaction. They will also receive materials that will help create an atmosphere of cooperation, rather than confrontation.

Topics addressed include:

How to develop a new CRC Center, including set-up, staffing, location, daily operations and accountability, as well as a seamless integration with sales, service and parts departments.

Phone and Internet Skills including: Sold Follow-Up, Un-Sold Follow-Up, Prospecting, CSI Calls, Retention and Service Opportunities.

How and when to gather e-mail addresses.

Phone scripts and e-mail templates that deliver higher appointment rates.

Understanding the importance of a well-maintained Website, specials, pictures and comments, and utilizing Social Media Websites like Twitter and Facebook.

Appointment boards: Name in Lights, Making Customers Feel Special.

Reduce the stress level of your customers. Less stress equals profit, sales and referrals. Learn More